I was playing with my son on 9/1/18. We had just entered a Zeus Exalted Duel together and he was booted from the game. He tried to log back in and got the message that his account was banned. I am just wondering if this happened to more people than just him. I have sent three messages through the support system and so far no response. He is having trouble understanding what is happening and why. Can anyone offer suggestions?
I was playing with my son on 9/1/18. We had just entered a Zeus Exalted Duel together and he was booted from the game. He tried to log back in and got the message that his account was banned. I am just wondering if this happened to more people than just him. I have sent three messages through the support system and so far no response. He is having trouble understanding what is happening and why. Can anyone offer suggestions?
Hi CptBalance,
Thank you for letting us know of this concern. Did you receive a support ticket # when emailing us? This is the key way to know if we are receiving your email. If you did, please respond again to the ticket. You will also want to use the email address associated with the account.
Hello Again, It has now been a month since my sons account was banned. I have sent 3 separate messages through the system for complaints, I have 3 reference numbers and still not one email about what I can do to remedy the situation. I have tried to be patient. The account is paid for a year. Now, I have lost a month of that and all the birthday specials. I know my email is functional because I am receiving ads on it about bundles and such. So what can I do now? All I want is a response so that I can work towards resolution. Any thoughts? Thanks, CptBalance
Hello Again, It has now been a month since my sons account was banned. I have sent 3 separate messages through the system for complaints, I have 3 reference numbers and still not one email about what I can do to remedy the situation. I have tried to be patient. The account is paid for a year. Now, I have lost a month of that and all the birthday specials. I know my email is functional because I am receiving ads on it about bundles and such. So what can I do now? All I want is a response so that I can work towards resolution. Any thoughts? Thanks, CptBalance
Hi CptBalance,
I'm sorry to hear the issue hasn't been resolved yet. Please send to community@kingsisle.com the reference numbers and we'll follow up with our team right away.
