It happened out of the blue..one day it's working fine then nothing.
It was stuck patching at the log in screen. I un-installed and re-installed the game 3 times. Finally, it went through. Now...I get on my 41 wizard and cant' get into Shitaki Palace it's stuck on something called zone3_ cliffside palace.
It's been about a week now that I can't play and I really don't like paying for a product I can't use. I've already tried all the solutions that you provide in the help section. Why are these patches suddenly taking so long?
Have you considered contacting our Customer Support team, young Wizard?
We have the tech support you need, but we need more information from you!
If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com. Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!
Please send us: ->the account name ->the character name ->as much information about what you encountered as you can
NEVER send us: ->your password ->your credit card information The more information you give up front, the faster your ticket can be resolved.
I had a similar problem with another game I had played.
When you uninstall, go into your program files and make sure there is nothing left of the game remaining before you re-install. A search can turn everything up for you, too. Delete anything you find and reboot.
For some reason, having any bits of old files can mess up a clean install of the game.
I get this problem frequently because my security software senses changes to a program accessing the internet and does not "like" the new wizard client. Usually granting "permission" (*sigh again! ;) resolves the issue, but sometimes it does not. This works for me.
While in Internet Explorer, not connected to Wizard101 ...
1. Hit CTRL+SHIFT+DELETE to clear your browsing history. 2. Turn PC off ... power down ... do not "restart". 3. Power-up the PC and re-try.
