It seems that there are problems with this update, while in Grizzlehelm every time that I move a few feet, I get a screen of of white and light purple. I cant see where Im going and there is nothing that I can do. Please let me know what I need to get this fixed. In other areas I dont have this problem just in Grizzlehelm.
Please send us: ->the account name ->the character name affected ->as much information about what you encountered as you can ->where possible, your DxDiag file (see below)
NEVER send us: ->your password ->your credit card information The more information you give up front, the faster your ticket can be resolved.
What is a DxDiag? A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.
Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.
Well the game has gone through a few patches, and the problem continues to exist. The only area I am encountering this problem is the new Grizzleheim area. If I go anywhere else its fine. I have sent in the requested files so hopefully something can be fixed.
