Please let us know the name of the item, and whether or not it was stitched - this sounds like a bug. If you have screenshots, you can submit them to Mr Lincoln at support@wizard101.com
The exact same thing happened to me! I actually thought it was a pretty teal color but when i tried it with the boots and hat it was pink again so i was dissapointed lol. But yes I have had this problem. It was my longcoat of the ice floes from gh.