This is happening a lot now since the new download. The game will just suddenly shut itself off. It will then ask if I want to report a problem and I say yes. I type the needed information and press send only to be told that it's not responding. It happens at different times, once while I just came out of the bazaar, one time when I went into Triton Ave, my son and I share this account and he is telling me that it's happened to him a lot too since the download.
There are no updates that are "due" for the computer program we're using. Can someone please advise as to what we should do to help this stop. It's a bit frustrating to be in the middle of a battle and have it just shut down without warning.
We have the tech support you need, but we need more information from you, young Wizard!
If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com. Please include your account username and a DxDiag.
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run it's course, click "Save all Information" and it will output a txt file that you can attach to your email.
