I was fighting a Cyclops when the game froze. after 5 minutes of frozen I forced the game closed and rebooted it. Now that character is stuck and I can't log in with him. Every time I try I get the ERROR: Your character is unable to enter the game. Please quit and try again. I've tried over 6 times. All other characters on my account log in with no problem.
Thank you to everyone who reported this issue late Sunday. We detected a server issue and took the game down between 3am and 5am to correct this problem.
Your characters should now be freed up, if, however you encounter a character that you cannot log in with, please contact our support team.
If you want the prize, you have to build the ladder rung by rung. There are no shortcuts.