Ok, so here's the deal when i start up Wizard101 and the loading screen comes up it says connecting to server and it takes forever! My internet is perfect i dont have any firewall block or anything what is going on?! is Wizard101 under maintenance? i didnt get the post what is going on?
We have the tech support you need, but we need more information from you!
If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com. Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!
Please send us: ->the account name ->the character name ->as much information about what you encountered as you can ->where possible, your DxDiag file (see below) NEVER send us: ->your password ->your credit card information The more information you give up front, the faster your ticket can be resolved.
What is a DxDiag? A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.
Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.
In the last week I am seeing a lot more connectivity issues with Wizard101. Our internet at home has been fine.
I don't have internet explorer 9 and I am noticing a lot more lag and disconnects.
I have a feeling that some hardware/software issues on KI's end are to blame or perhaps you all are growing faster and need more capacity. I am noticing much more full servers now.
