It's likely that there were some server issues. The game (from your end) sent the transaction on your end, but the server didn't receive and/or process it, so the game told you it wasn't processed. Try switching realms.
It's likely that there were some server issues. The game (from your end) sent the transaction on your end, but the server didn't receive and/or process it, so the game told you it wasn't processed. Try switching realms.
It could also be a bug. Some items don have any dye options, but still have a color selection. Send a ticket to support.