Mr Lincoln is feeling rather invisible these days...
This is why we have a big Contact Support button at the top of this page, young Wizard - you will need to Contact Support and ask Mr Lincoln.
When you contact support, please ensure that you give us: ->the account name ->the character name ->as much information about what you encountered as you can, including error messages or screenshots
NEVER send us: ->your password ->your full credit card information
The more information you give up front, the faster your issue can be resolved.