I was wondering if any of my fellow wizards out there have had a problem with the game nolonger playing in full screen, cause now I have to vertical black bars on my screen and could not find anything about this in search. Any ideas or fixes would be appreciated.
Playing on winows vista 64 bit with service pack 2 Nvidia geforce 9500GT vid card
Our support team can help you but you need to contact us at support@wizard101.com - and when you contact support, please ensure that you give us: ->the account name ->the character name ->your dxdiag file ->as much information about what you encountered as you can, including error messages or screenshots
NEVER send us: ->your password ->your full credit card information
The more information you give up front, the faster your issue can be resolved. It can take up to 48 hours before you receive a response.
A DxDiag is a utility designed to display the specifications of your computer hardware, as well as to test DirectX software, including sound and video. If you are asked for this information, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.
I was wondering if any of my fellow wizards out there have had a problem with the game nolonger playing in full screen, cause now I have to vertical black bars on my screen and could not find anything about this in search. Any ideas or fixes would be appreciated.
Playing on winows vista 64 bit with service pack 2 Nvidia geforce 9500GT vid card
Look in your resolution options when you log in. Set it for the max resolution available. Then look for the rest of the video options. One of them lets you check the fullscreen option. If there is still a problem, contact support.
