I'm trying to log in to play the game and every time I receive this message: "Your account is now locked. To unlock your account, please complete the form below" I haven't been reported recently on my character nor has my younger sister been reported on hers either. I've invested a lot of money and time in this game and I do not want it all to go to waste.
Your account will be locked for repeated incorrect passwords. Please make sure your capslock is off and that you are typing the password carefully and correctly.