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My membership is not working in game

AuthorMessage
Survivor
Apr 22, 2020
1
I've bought a 1 month membership yesterday and still haven't been able to access any of the premium worlds. I'm sure that the transaction came through because I've received my digital recite. I tried to restart my game application several times and still get the upgrade now prompt. I also tried to email Kingsile support yesterday morning and still haven't received a response. How can we fix this issue? DakotaIceCloud 124
Armiger
Dec 09, 2008
2140
mauja35 on May 17, 2020 wrote:
I've bought a 1 month membership yesterday and still haven't been able to access any of the premium worlds. I'm sure that the transaction came through because I've received my digital recite. I tried to restart my game application several times and still get the upgrade now prompt. I also tried to email Kingsile support yesterday morning and still haven't received a response. How can we fix this issue? DakotaIceCloud 124
Hi mauja35,

Thanks for letting us know about this concern. Please contact support right away and we'll be glad to help you out: https://www.wizard101.com/CustomerSupport/game